City of Arcata Recreation -Cancellation/Refund Policy-
1. The City of Arcata issues full refunds/credits for any class or program cancelled by
the Arcata Recreation Division.
2. All customer cancellations must be submitted in writing* and incur a $5 Processing Fee.
3. All customer camp cancellations must be submitted in writing* and incur a $15 Processing Fee.
4. Customer cancellation refund requests must be submitted in writing*, at least two weeks (2)
prior to the start of the program. Refunds/credits are not given for individual days missed.
“Make up Days” are not offered.
5.Exceptions for extenuating circumstances to our policy requires you to complete a
Cancellation/Refund Request Form. If granted, refunds/credits are computed from the day
the written request was received. Refunds are first applied to any household balance due.
* Customer cancellations, refund requests and Cancellation/Refund Request Forms may be hand
delivered, mailed (736 F St. Arcata, Ca 95521), faxed (707-825-2118), or emailed (firstname.lastname@example.org).